Question 1

How much cheese will I get in the monthly cheese box?

Accepted Answer

500-700g (depending on the type of cheese), perfect to share between 5 - 7 adults, ideal for a family feast, or 2 very hungry adults, just because you love cheese so much.     Your cheese will be hand-cut as close to the delivery date as possible; whole cheese (such as boxed brie/soft cheese) can vary in weight size and colour and listed weights are approximate.

Question 2

What is your Delivery Policy?

Accepted Answer

We personally deliver within ten miles of Towcester complimentary and use a national courier for our customers further afield at the price of £6.50 per order.  Monthly cheese boxes will be delivered on the 1st Saturday of the month, couriered orders will be delivered weekdays Mon-Fri. We use overnight – next day delivery between 8am-6pm To ensure you have your cheese in time for the weekend please place your order by 3pm on the prior Wednesday.

Question 3

I don't live in Towcester.  Can I still get a delivery?

Accepted Answer

YES! Yes you can, life is too short to live without cheese so we will try our best to get the good stuff to you.   We deliver personally within a 10 mile radius of Towcester on selected Saturdays and to all UK mainland addresses for £8.50 using a national courier with overnight – next day delivery between 8am-6pm   Scotland, The Highlands and Scottish islands may be subject to surcharges by the courier and we will contact you to confirm.   We must have a complete post code and mobile number for every delivery address. Because most of our products are perishable, we must have an alternative delivery instruction for any private address such as ‘leave in porch or with neighbour’. This is particularly important if you are sending a surprise gift.  *Please note: due to recent changes to rules around the movement of goods from Great Britain to Northern Ireland we will not be able to send your cheese to Northern Ireland. We apologise for the inconvenience this may cause.

Question 4

Where can I buy more of your cheese?

Accepted Answer

As well as the online store you will find us at local markets to Towcester during the week.  Find out where here.   Sign up to receive our updates.

Question 5

Do you offer click and collect?

Accepted Answer

We have a weekly market stall at Buckingham Market, Bicester Market and trade monthly at Towcester Farmer’s Market and Wootton Produce Market, Woburn Farmer’s Market and will be attending "pop up" events throughout the year - subscribe to our newsletter and follow us on social media for updates on where we will be.

Question 6

What is the return policy?

Accepted Answer

You must inform Cheese on Towcest’ within 24 hours of any problem with your delivered order. Send an email to mark@cheeseontowcest.co.uk Do not return the goods – Cheese on Towcest’ will, if necessary, organise a courier to collect them so they can be inspected and will endeavour to resolve your concerns without delay. Returns of perishable items are not normally accepted unless the goods are found to be damaged before delivery to you. If Cheese on Towcest’ accepts the return, and you have already paid for the goods, you will receive a full refund or replacement.

Question 7

How does the Cheese Box Subscription work?

Accepted Answer

Once your agreement has been set up, payments will automatically be collected for the duration of the agreement on the same date each month as the agreement was set up.    Card payments are taken securely via our payment partner, WIX PAYMENTS.   Each time a payment is debited from your card or bank account as part of your agreement a transaction confirmation email is generated by our system and sent to the email address we have on record for you as per the details provided when you entered into the agreement.

Question 8

Can I cancel my Cheese Box Subscription?

Accepted Answer

Monthly cheese subscriptions are set for a minimum of one delivery before you are able to cancel. Please send us notification to mark@cheeseontowcest.co.uk if you wish to cancel.  If you would like to cancel you must provide at least one month’s notice in advance of your next payment date.   Once set up, your agreement will run for the duration of your agreement until either you or Cheese on Towcest’ chooses to end it.   We cut our cheese fresh according to your “agreement” and we may seek to recover any losses/costs associated with a late cancellation.

Question 9

Is my cheese vegetarian?

Accepted Answer

Cheese contains 4 main ingredients, milk, starter culture, rennet and salt.   Some cheesemakers use traditional ingredients such as animal rennet in their recipes.   We always do our best to highlight these in the product description and will provide an alternative when requested.

Question 10

I have special dietary needs and cannot eat everything listed in the pack – what are my options?

Accepted Answer

We have a selection of cheese from around the UK and can usually cater for most dietary requirements, if you need to let us know about something then please get in touch.

Question 11

Is blue cheese mouldy?

Accepted Answer

Kind of… the blue vein is created using a bacteria called penicillium roqueforti, It is a used as a starter culture in blue cheese.   It doesn’t pose any health risk in cheese and won’t make you ill.

Question 12

Where does your cheese come from?

Accepted Answer

We work with artisan cheese distributors and a network of small dairies across the UK to bring you a broad selection of the best quality cheese from across the UK and Ireland.

Question 13

How should I store my cheese?

Accepted Answer

We recommend storing your cheese in the fridge using a Tupperware box with a lid. A damp cloth will also stop your cheese drying out. Take it out around an hour before you intend to eat it to allow your cheese to come to room temperature.   Many of the flavours in cheese are masked by cold temperatures and so taking it out of the fridge an hour or so earlier will bring out some of those lovely unique flavours and can also enhance the texture.   For semi-soft or brie type cheese, they will start to run and go gooey the longer you leave them out; DEEELISH!

Question 14

How long will the cheese last?

Accepted Answer

All the cheese is individually labelled with a best before date and this varies depending on the type of cheese.

Question 15

What do I do with the packaging?

Accepted Answer

Unless stated otherwise, the box and stuffing are biodegradable, but don’t just throw it away as the boxes come in handy for re-gifting and the stuffing can be used again.   We try to minimise the use of single use plastic where we can however some items may come prepacked to maintain freshness and quality.

Question 16

We are having a party and want some delicious cheese, do you cater for larger groups?"

Accepted Answer

YES we can, as well as doing the monthly cheeseboxes and market stall we are able to provide bespoke selections tailored to your tastes.   If you are having a celebration, wedding, birthday or general get together and would like to add a bit of wow to the party then please get in touch.

Question 17

HELP! I need something last minute as I forgot a loved one’s birthday, can you help?"

Accepted Answer

We will always do our best to help.   So get in touch with your requirements and tell us about the person you need the cheese for – do they like soft runny cheese, unctuous monastic delights, a sharp cheddar etc and let us know when you need it.   You will find our gift packs here.

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