Question 1

How much cheese will I get in the monthly cheese box?

Accepted Answer

500-700g (depending on the type of cheese), perfect to share between 5 - 7 adults, ideal for a family feast, or 2 very hungry adults, just because you love cheese so much.  
 
Your cheese will be hand-cut as close to the delivery date as possible; whole cheese (such as boxed brie/soft cheese) can vary in weight size and colour and listed weights are approximate.

Question 2

What is your Delivery Policy?

Accepted Answer

We personally deliver within ten miles of Towcester complimentary and use a national courier for our customers further afield at the price of £9.50 per order. (subject to change by the carrier) 
Monthly cheese boxes will be delivered on the first Saturday of the month, All couriered orders will be delivered weekdays Tuesday-Friday. With non-local delivery to customers set for the first Friday of each month. 
We use an overnight – next day delivery service to get to you between 8am-6pm. 
To ensure you have your cheese in time for the weekend please place your order by 3pm on the prior Wednesday. 
If you or your recipient is not going to be in - please let us know as soon as possible so that we can delay sending or divert the parcel.

Question 3

I don't live in Towcester.  Can I still get a delivery?

Accepted Answer

YES! Yes you can, life is too short to live without great cheese so we will try our best to get the it to you.
 
We can deliver personally within a 10 mile radius of Towcester (monthly boxes on selected Saturdays only) and to all UK mainland addresses for £9.50 using a national courier with overnight – next day delivery between 8am-6pm

** See Delivery Policy for more information
 
Scotland, The Highlands and Scottish islands may be subject to surcharges by the courier and we will contact you to confirm.
 
We must have a complete post code and mobile number for every delivery address.
Because most of our products are perishable, we must have an alternative delivery instruction for any private address such as ‘leave in porch or with neighbour’. This is particularly important if you are sending a surprise gift.

*Please note: due to recent changes to rules around the movement of goods from Great Britain to Northern Ireland we will not be able to send your cheese to Northern Ireland. We apologise for the inconvenience this may cause.

Question 4

Where can I buy more of your cheese?

Accepted Answer

As well as the online store you will find us at local markets to Towcester during the week.  Find out where here.(javascript:void(0))
 
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Question 5

Do you offer click and collect?

Accepted Answer

We have a weekly market stall at Buckingham Market, Bicester Market and trade monthly at Towcester Farmer’s Market and Wootton Produce Market, Woburn Farmer’s Market, Higham Ferrers, Rushden Lakes and Winslow, and you will find us at Bedford every fortnight,  as well as attending "pop up" events throughout the year - subscribe (undefined)to our newsletter and follow us on social media for updates on where we will be.

If you want to collect your order from any of these venues then please get in touch via email: mark@cheeseontowcest.co.uk (mark@cheeseontowcest.co.uk)

Question 6

What is the return policy?

Accepted Answer

You must inform Cheese on Towcest’ within 24 hours of any problem with your delivered order. Send an email to mark@cheeseontowcest.co.uk(mailto:mark@cheeseontowcest.co.uk)
Do not return the goods – Cheese on Towcest’ will, if necessary, organise a courier to collect them so they can be inspected and will endeavour to resolve your concerns without delay.
Returns of perishable items are not normally accepted unless the goods are found to be damaged before delivery to you. If Cheese on Towcest’ accepts the return, and you have already paid for the goods, you will receive a full refund or replacement.

Question 7

How does the Cheese Box Subscription work?

Accepted Answer

Once your agreement has been set up, payments will automatically be collected for the duration of the agreement on the same date each month as the agreement was set up. 
 
Card payments are taken securely via our payment partner, WIX PAYMENTS.
 
Each time a payment is debited from your card or bank account as part of your agreement a transaction confirmation email is generated by our system and sent to the email address we have on record for you as per the details provided when you entered into the agreement.

Question 8

Can I cancel my Cheese Box Subscription?

Accepted Answer

Monthly cheese subscriptions are set for a minimum of one delivery before you are able to cancel. Please send us notification to mark@cheeseontowcest.co.uk (mailto:mark@cheeseontowcest.co.uk)if you wish to cancel.  If you would like to cancel you must provide at least one month’s notice in advance of your next payment date.
 
Once set up, your agreement will run for the duration of your agreement until either you or Cheese on Towcest’ chooses to end it.
 
We cut our cheese fresh according to your “agreement” and we may seek to recover any losses/costs associated with a late cancellation.

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