Our T's & Cheese
(Terms and Conditions)
1. GENERAL​
This website is hosted by WIX and operated by Cheese on Towcest’. Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Cheese On Towcest’.
By visiting our website and/or purchasing something from us, you engage in our ‘service’ and agree to be bound by the following terms and conditions.
Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail mark@cheeseontowcest.co.uk.
The terms and conditions apply to all orders placed using our website www.cheeseontowcest.co.uk and any orders placed over the phone or via social media and other means.
Cheese on Towcest’ does not guarantee that it is entirely error-free, despite comprehensive checking of facts and content. Cheese on Towcest’ will not be held liable for mistakes and misleading statements that are entirely accidental.
Cheese on Towcest’ is not liable for the content of any third-party websites even if linked from this website and will not be held responsible for your protection and privacy on those websites.
Any liability under these Terms and Conditions cannot exceed the total price of your order.
Cheese on Towcest’ is not responsible for any business loss or damage, which does not result directly from their actions, or that was not foreseeable at the time of ordering.
We reserve the right at any time to make changes to this website, these terms and conditions, our Security and Privacy Policy and such other policies as we may notify you of.
You will be subject to the policies and terms and conditions in force at the time you use this website or order items from Cheese on Towcest’.
Changes which we are required to make by law could apply to orders which you have already made
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2. USE OF THE WEBSITE AND YOUR ACCOUNT​
You may register an account with us when buying items using this website - you are responsible for preventing unauthorised access to and the use of your account.
Please notify us immediately if you believe that your account is being used in an unauthorised manner.
Please ensure that the details you provide when registering an account are correct and up to date and inform us of any changes to these details.
We reserve the right to terminate accounts, remove or edit content, or cancel orders at our discretion.
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3. ORDERING
When you place an order via our website, it is classed as an offer, which if accepted by us results in a binding contract.
By completing the checkout process on The Cheese on Towcest’ website, you are also agreeing to all our Terms and Conditions as presented on the website. When your order be accepted, email confirmation will be sent to you containing the details of your order. Once this email is sent, your order is deemed accepted, a contract has been formed, and payment will be taken.
If, in the unlikely event, your order is not accepted, we will notify you via email of why this is the case, and no payment will be taken.
It is your responsibility to check that all the information in the confirmation email is correct and notify us immediately via email should there be any inaccuracies. Cheese on Towcest’ will not be liable for reimbursing you for the value of any goods which have perished or been damaged as a result of your failure to inform us of inaccurate information being listed on the confirmation email.
Items are subject to availability. If we are unable to supply the items we will inform you of this as soon as possible and offer an alternative or a refund if not suitable and you have already paid.
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4. CANCELLATION
If you wish to cancel an order you have made, please contact Cheese on Towcest’ immediately.
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Cheese on Towcest’ may not accept late/last minute cancellation of orders for perishable items because cutting, packing and dispatch often happens very shortly after receiving the order.
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If Cheese on Towcest’ accepts the cancellation of your order, and you have already paid for the goods, you will receive a full refund.
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Cancellation of Subscriptions:
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You agree to a minimum term, any requests to defer, pause or cancel must be made in writing at least 30 days in advance of the date you with to defer, pause or cancel. Minimum subscription term is 3 months, if you wish to cancel with more than 3 months remaining on your subscription we reserve the right to charge a cancellation fee equal to 3 months.
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5. PRICING
Pricing includes VAT (where applicable) at the current UK rate. Prices may be updated periodically. If this affects the cost of your order Cheese on Towcest’ will inform you of the revised price before dispatching; you may then choose to accept or decline the order.
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Payment is carried out through secure gateways using Square Payments, a recognised and established company that accepts all major credit and debit cards.
While Cheese on Towcest’ tries to ensure that all prices on their website are accurate, errors may occur. If you discover an error in the price of goods you have ordered, we will endeavour to inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
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If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
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6. DELIVERY
We personally deliver our Cheese Boxes within 10 miles of Towcester and use a third party courier for UK/national deliveries outside of this area who will deliver from Tuesday – Friday.
We must have a complete post code and mobile number for every delivery address. Because most of our products are perishable, we must have an alternative delivery instruction for any private address such as ‘leave in porch or with neighbour’. This is particularly important if you are sending a surprise gift.
Monthly cheese boxes are usually delivered locally on the first Saturday of each month and national deliveries will usually be scheduled for the first Friday of the month although these are subject to change and you will be informed of an expected delivery date.
We use overnight – next day courier delivery between 8am-6pm.
If you have not received your order or the products you were expecting please email Mark@cheeseontowcest.co.uk or use the “contact us form”.
We must have at least 10 days’ notice for sending a gift cheese box and these are subject to availability and our delivery schedule. Please contact us for more information. Our delivery times are for guidance and are not a guarantee.
We cannot take responsibility for the length of the delivery time once an item is dispatched from us to our carrier.
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7. RETURNS & REFUNDS
You must inform Cheese on Towcest’ within 24 hours of any problem with your delivered order.
Do not return the goods – Cheese on Towcest’ will, if necessary, organise a courier to collect them so they can be inspected and will endeavour to resolve your concerns without delay.
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Returns of perishable items are not normally accepted unless the goods are found to be damaged before delivery to you.
If Cheese on Towcest’ accepts the return, and you have already paid for the goods, you will receive a full refund or replacement.
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8. SUBSTITUTIONS
Sometimes it may not be possible to send you the exact cheese ordered.
Where this occurs Cheese on Towcest’ will contact you and if you agree, we will dispatch a replacement of equal quality and value.
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9. CUTTING AND WEIGHTS
Your cheese will be hand-cut as close to the delivery date as possible; whole cheese (such as boxed brie/soft cheese) can vary in weight size and colour and listed weights are approximate. In the instance of whole cheeses being “light” Cheese on Towcest’ will endeavour to make up the weight in cut cheese.
Care is taken to ensure the net weight of your cheese box is within the weights listed on the individual item pages.
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10. PRODUCT APPEARANCE & DESCRIPTION
We have made every effort to describe and display the appearance of our products as accurately as possible.
However please note that some images will be for display purposes and may not accurately reflect the product you are ordering.
The packaging and presentation of our products may also vary from time to time, but this will not affect the contents.
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11. SUBSCRIPTIONS & FUTURE PAYMENTS
Once your agreement has been set up, payments will automatically be collected for the duration of the agreement on the same date each month as the agreement was set up.
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Card payments are taken securely via our payment partner, WIX PAYMENTS.
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Each time a payment is debited from your card or bank account as part of your agreement a transaction confirmation email is generated by our system and sent to the email address we have on record for you as per the details provided when you entered into the agreement.
If your card expires or if a payment is not authorised, we will send you an email to inform you of the steps you need to take to resolve the issue.
Subscriptions are set for a minimum of one delivery before you are able to cancel. If you would like to cancel you must provide at least one month’s notice in advance of your next payment date.
Once set up, your agreement will run for the duration of your agreement until either you or Cheese on Towcest’ chooses to end it. We cut our cheese fresh according to your “agreement” and we may seek to recover any losses/costs associated with a late cancellation.
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12. PAYMENTS
Which cards do we accept?
We accept Mastercard, Visa, Maestro, JCB and American Express. Payments are accepted in pounds sterling (£).
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